page 3 – welcome


Hello and welcome to your latest customer magazine, believe housing news. Once again we’ve got a heavy focus on how we are responding to the coronavirus pandemic in this issue.

During the peak of the coronavirus pandemic, everyone at believe housing has been working hard to ensure that essential jobs like gas safety checks can carry on while minimising the risks to everyone involved.

A plan has now been published by government detailing the stages at which lockdown restrictions will change. In line with that guidance, believe housing is working to resume more services for our customers. But our attention to the safety of our customers and staff will not be diminished.

We have consulted with a group of customers to find out how they feel about services recommencing to help us make our decisions. Like government, our approach will be staged. It is outlined in more detail within this newsletter. We’ll also be taking great care to monitor the situation and respond quickly and effectively if advice on any of the changes being introduced changes. You can also check or our social media channels for regular updates.

I want to reassure you that we will contact you before we do any work on your home. If you’ve got concerns related to coronavirus please let us know at the earliest possible opportunity to discuss the safety measures we are taking or, if you’re shielding or suffering from symptoms, rearrange your appointment.

While we are working to resume a number of important services, the majority of our people continue to work from home to keep you, and them, safe during these unprecedented times.

Don’t forget that the easiest way to make rent payments, or report issues such as antisocial behaviour without leaving your home, is our mobile app. You can download it from the App Store or Google Play.


It is important to remember that a lot of the advice from government remains unchanged, including social distancing and increased hygiene measures. Please follow the government’s advice, which can be found at Advice is also provided through government adverts on television, radio and in newspapers, so please listen out for any new developments.

Naturally, many of us want to help others during these difficult times. There is useful information on when it is safe to help at

I’d like to thank you once again for being understanding during this difficult time. Our aim is to deliver essential services to you while keeping you, your family and our employees safe.

Please continue to follow the government’s advice and stay safe.


Best wishes

Bill Fullen

Chief Executive

believe housing